Refund policy

Refund and Returns Policy

60-Day Keep-It Guarantee

If the comb isn't right for you or your cat, for any reason at all, email
us within 60 days of delivery and we will refund you in full. You do not
need to ship anything back. Keep it, pass it to a friend with a cat, or
throw it out.

Email hello@brightpawsclub.net with your order number, a photo of the
comb, your cat's breed and coat length, and what didn't work. We read
every one of these, because right now they are the only way we learn
what to fix.

The books and trackers stay yours either way, refund or not. We are not
going to ask you to delete a PDF.

Covers your first order, one item per household.

Damaged, Defective, or Incorrect Items

If your item arrives damaged or defective, or you receive the wrong item,
we will make it right. Email us within 14 days of delivery with your
order number and a clear photo of the issue. We will send a free
replacement or issue a full refund, whichever you prefer.

Orders Lost in Transit

If your tracking shows no movement for 30 days, or the carrier confirms
your order is lost, contact us with your order number. We will send a
replacement or issue a full refund.

Customs and Import Fees

For US orders, import fees are already covered in what we pay to ship
your order. For other destinations, customs occasionally charges a fee on
delivery. If you are charged anything, send us the receipt and we will
refund it in full. That is our problem, not yours.

Order Cancellations

Orders can be cancelled within 12 hours of purchase, provided they have
not already been processed for shipping. After that, the 60-day guarantee
covers you either way.

Contact Us First

If anything is wrong with your order, please email us before opening a
payment dispute. We reply within 2 business days and we resolve genuine
problems quickly. We would rather fix it than fight about it.

hello@brightpawsclub.net