Shipping policy

SHIPPING POLICY

Free Shipping on Every Order

At Bright Paws Club, every order ships free — no minimums, no hidden fees at checkout. The price you see is the price you pay.

Where We Ship

We currently ship to the United States and Canada only. We're working on more countries — if you're somewhere else and want the brush, email us and we'll let you know when we can reach you.

Order Processing

Once your order is placed, we prepare it for shipment within 3–5 business days. You'll receive a confirmation email with tracking information as soon as it's on its way.

Your guide, breed sheet, and tracker are not affected by any of this — those arrive by email immediately after purchase, so you can start the method while the brush is still travelling.

Delivery Timeframes

Please allow 10–15 business days for delivery after processing. In total, most orders arrive within 12–20 business days — roughly 2 to 3 weeks from the date of purchase.

We ship directly from our manufacturing partner rather than holding inventory in a warehouse. That's slower than a domestic retailer, and it's also the reason our prices are what they are. We'd rather tell you that up front than surprise you later.

Order Tracking

Every order includes tracking. You'll receive a tracking link by email once your order ships. Please allow 2–3 business days for the tracking information to begin updating — early scans can be sparse, and a quiet tracking page in the first week is normal.

Address Changes

Need to update your shipping address? Email us within 12 hours of placing your order at hello@brightpawsclub.net. Once an order has been processed we can no longer change the delivery address.

Delayed or Lost Packages

The vast majority of orders arrive within the estimated window, but carrier delays happen. If your order hasn't arrived within 25 business days of purchase, or if tracking shows no movement for 30 days, email us with your order number. We'll send a replacement or issue a full refund — your choice.

Customs & Import Duties

For US orders, import tariffs are already covered in what we pay to ship your order, so in almost every case nothing further is charged to you.

For Canadian orders, customs occasionally charges GST or a handling fee on delivery. We're not going to pretend we control what happens at the border. If your local customs does charge you anything, send us the receipt and we'll refund it in full. That's our problem, not yours.

Questions?

Email us anytime at hello@brightpawsclub.net. A real person reads every message, and we typically respond within 24 hours.